Shipping, returns & refunds

This is not an arbitrary restriction. Once a research reagent leaves our custody we have no way to verify how it was stored, whether cold chain was maintained, whether the seal was compromised, or what the chain of custody looked like. Material that has been outside our control cannot be returned to inventory under any circumstance.

Accepting returns would mean either destroying returned product at our own expense or — as some suppliers do — reselling material of unknown provenance to the next customer. We will not do the second, and the first is not sustainable. Every vial we ship has never left our chain of custody. That guarantee is only possible with an all-sales-final policy.

The following are not returns. They are corrections of our own error or of a carrier failure. In each case we will, at our discretion, replace the affected item or issue a credit:

• Wrong item shipped. You received a compound or strength that does not match your order confirmation.
• Damaged on arrival. A vial arrived broken, cracked, or with a compromised seal or stopper.
• Lost in transit. Tracking confirms the carrier lost the package and it was never delivered.
• Order never shipped. We were unable to fulfil the order. Payment is refunded in full to the original method.
• Fails specification. Independent third-party analysis shows the lot does not meet the specification on its published certificate of analysis. Send us the analytical report and we will investigate.

All claims must be reported within 72 hours of delivery as shown by carrier tracking. After 72 hours we can no longer distinguish transit damage from post-delivery handling, and the claim cannot be processed.

Email Orders@BravoZuluPeptides.com with your order number, a description of the problem, and photographs of the item as received — the shipping box, all packing material, the vial, and the label showing the lot number.

Do not discard the packaging or the affected product until the claim is resolved. Carrier claims require the original packaging as evidence. Discarding it before we authorise disposal will result in denial. We respond within two business days.

• Reported more than 72 hours after delivery
• Packaging or product discarded before the claim was resolved
• You ordered the wrong compound, strength, or quantity
• You changed your mind or no longer need the material
• The product was found at a lower price elsewhere
• Carrier delay where the package still arrived
• The shipping address supplied was incorrect or incomplete
• Tracking shows delivery, but the package was stolen or lost after delivery
• The seal, stopper, or crimp has been punctured, opened, or tampered with
• The material was stored improperly after delivery
• The material was used in a manner prohibited by the research use policy

Confirmed orders are processed within one business day of payment clearing. Orders placed after 2:00 PM Central, on weekends, or on holidays begin processing the next business day. Tracking is emailed automatically once the label is created.

Some orders require additional verification before shipment. We will contact you by email if anything is needed. Orders awaiting verification are not processed and may be cancelled if we do not hear back within five business days.

Once an order enters processing it cannot be modified. If you need to correct an address, write to Orders@BravoZuluPeptides.com immediately — we will do what we can, but cannot guarantee a change is possible.

Orders ship from Tennessee via a tracked carrier service in discreet, unmarked outer packaging. Lyophilized material is stable in transit at ambient temperature and ships without coolant. Vials are packed to protect the seal and the label in transit. Handling and storage conditions are printed on the outer carton.

Delivery estimates are provided by the carrier and are not guaranteed. We do not refund shipping charges for carrier delays. Higher-value orders may require a signature on delivery at our discretion.

Inspect the vial seal and the outer carton before storing. Transfer lyophilized material to −20 °C storage, desiccated and protected from light. Record the lot number against the certificate of analysis for the shipment.

We ship within the United States. We do not ship to any jurisdiction where the sale or import of these reagents is restricted, and we do not ship to freight forwarders. It is your responsibility to confirm that receipt is lawful at your address.

If a package is returned to us as undeliverable because of an incorrect address, refused delivery, or failure to claim it from the carrier, no refund will be issued. If you want the order reshipped you are responsible for new shipping charges, and we reserve the right to decline reshipment where the material's integrity can no longer be assured.

International shipping may be available case by case; write to Orders@BravoZuluPeptides.com before ordering. On any international shipment you are the importer of record and are solely responsible for import compliance, duties, taxes, brokerage, and any required permits. We are not responsible for packages seized, detained, destroyed, or returned by customs, and no refund or replacement is issued in those circumstances.

Carrier lost. If tracking shows no delivery scan and the carrier confirms loss, we file the claim and replace the shipment. We consider a domestic package lost after fifteen business days with no tracking movement.

Marked delivered but missing. If tracking shows delivery to the address you supplied, the package is considered delivered and we are not responsible for theft or loss after that point. Contact the carrier to open an investigation. We will provide documentation for a carrier or insurance claim, but cannot refund or replace.

Delayed. Carrier delays are outside our control. Packages still showing movement in tracking are not considered lost.

If there is a problem with your order, contact us first. We resolve legitimate issues quickly, and we would far rather fix a problem than fight a dispute.

Filing a chargeback without first attempting to resolve the matter with us is a breach of our terms of service. Disputes on orders delivered as ordered will be contested with full delivery documentation, will result in account termination and permanent refusal of future orders, and may be referred for collection.

Orders and shipping: Orders@BravoZuluPeptides.com
General support: Support@BravoZuluPeptides.com
Phone: (808) 797-3626 ext. 800

Bravo Zulu Peptides
4183 Franklin Rd, Ste B1, Murfreesboro, TN 37128

Mailing address only. Not open to the public; no walk-in orders, pickups, or returns. Do not ship anything to this address without written return authorisation from us.